Support

The owner & Pica reads every email.

Personal support, from David Krug. He opens the mail, writes the reply, and ships the fix when one is needed.

Manila · usually within a day

Support ticket

Personal, from the owner

Owner

Each and every ticket stays with me.

01
You write
A bug, a bill, a chart that looks wrong, a plan that needs more sites.
02
The owner reads it
David Krug opens every ticket himself. The inbox is his.
03
The owner answers
The reply comes from the person who builds Tarsier and ships the fix.

From the owner

David Krug

If you wrote, I saw it. If it needs a change, I am the one who ships it.

Tarsier is a company of one. Support stays with the person who built it, on each and every ticket.

Pica watches the site. David answers the mail.

Same person. The primate just has better eyes.

You write